• 10/07/2026
  • 6 minutes to read

Unhandled documents

Unhandled documents are documents that haven't yet completed the required processing steps in Continia Document Output (that is, documents that haven't been printed or sent via email or as eDocuments). Document Output tracks this using the Handled (DO) field rather than the standard Business Central Printed No. field. For more information, see Handled by DO.

A document only counts as handled once it has been processed according to its output profile, or once someone manually marks it as handled using the Set to Handled action, as described below under To mark a document as Handled. Until then, it stays visible in the Unhandled cues in the Role Center and on other pages listing unhandled documents.

You can customize the definition of Unhandled using various filters, and your unhandled documents can then either be queued for later processing or sent/printed according to the settings of the relevant output profile.

To set up and save Unhandled filters

To define exactly what filters you want to use as criteria for unhandled documents, follow these steps:

  1. Select the () icon, enter Unhandled, and click Show all.
  2. In the list of search results, select the type of unhandled documents you want to specify filters for. The selected document type's dedicated page opens.
  3. Select Shift + F3 to open the filter pane.
  4. To apply a new filter, click + Filter and select a filter from the dropdown menu. Delete any applied filter by clicking the X next to it.
  5. Repeat step 4 above for any additional filters you want to apply and/or delete.
  6. On the action bar, click the three horizontal dots and then Actions > Save Default Filter.

Your filter changes are now saved as the default filter for this page. Any saved default filter sets can be viewed and deleted from the Page - Default Filters page.

To mark a document as Handled

There may be various reasons for you to want to remove certain documents from the list of unhandled documents and from the Unhandled cues on the Role Center. You can do so by marking the documents as Handled in Document Output.

To set one or more documents to Handled, follow these steps:

  1. Select the () icon, enter Unhandled, and click Show all.
  2. In the list of search results, select the type of unhandled documents you want to process. The selected document type's dedicated page opens.
  3. In the list of documents, select the one(s) you want to mark as Handled.
  4. On the action bar, click the three horizontal dots and then Actions > Set to Handled.

The selected document(s) will now be marked as Handled – even if they haven't been sent or printed yet – and disappear from the list of unhandled documents and from the corresponding cues in the Role Center.

To queue unhandled documents

If you prefer to let the Document Output queue process your unhandled documents, simply send them to the queue as described in the following.

To send all unhandled documents to the Document Output queue, follow these steps:

  1. Select the () icon, enter Unhandled, and click Show all.
  2. In the list of search results, select the type of unhandled documents you want to process. The selected document type's dedicated page opens.
  3. On the action bar, click Send all to Queue.

All unhandled documents in the list will now be sent to the Document Output queue, which will send or print them according to the queue settings, provided that the email job Queue and the corresponding job queue entry have been set up to accommodate the handling.

To send or print unhandled documents

To send or print unhandled documents either individually or in bulk, follow these steps:

  1. Select the () icon, enter Unhandled, and click Show all.
  2. In the list of search results, select the type of unhandled documents you want to process. The selected document type's dedicated page opens.
  3. To send or print all documents in the list, click Print/Email all.
  4. To send or print selected documents in the list, do as follows:
    1. In the list of documents, select the one(s) you want to send or print.
    2. Optional: On the action bar, click Open Email to review the related email and its attachments before sending or printing.
    3. On the action bar, click one of the following:
      • Print: Prints the documents using the standard report.
      • Send eDocument: Sends the documents as eDocuments if they've been configured as such.
      • Three dots > Actions > Print/Email: Sends or prints the documents according to the relevant output profile.

Setting up Job Queues