Understanding direct debit return reason codes
Return Reason Codes help track and identify the specific reasons why direct debits are returned in transactions. These codes are essential for managing rejected payments and improving transaction reconciliation. Continia Banking automatically populates this field during import if a reversal indicator or Return Reason Code is present in the CAMT file.
For example, these codes display in the Return field on the Bank Account Reconciliation page.
Return Reason Codes are created and configured through the Setup Server. Each code consists of a standardized identifier and a detailed description, explaining why the payment was rejected. These codes can be accessed and managed through the Banking Import Setup page via manual setup. Examples of Return Reason Codes include: Incorrect account number, Closed account, Invalid debtor account number.
To view and update return reason codes:
- Search (
) for and select Direct Debit Return Reason Codes. - Alternatively, navigate to the Banking Import Setup page, select Manual Setup, and then choose Direct Debit Return Reason Codes.