Understanding direct debit return reason codes
Return reason codes help track and identify the specific reasons why direct debits are returned in transactions. These codes are essential for managing rejected payments and improving reconciliation. For example, Continia Banking automatically populates the Return field on the Bank Account Reconciliation page during import if a reversal indicator or return reason code is present in the CAMT file.
Return reason codes are created and configured through the Setup Server. Each code consists of a standardized identifier and a detailed description, explaining why the payment was rejected. You can access and mange these codes through the Banking Import Setup page.
Examples of return reason codes
Common return reason codes include:
- Incorrect account number
- Closed account
- Invalid debtor account number
To view return reason codes
To view return reason codes:
- Search (
) for and select Direct Debit Return Reason Codes. - Alternatively, navigate to the Banking Import Setup page, select Manual Setup, and then choose Direct Debit Return Reason Codes.