Understanding direct debit return reason codes
Return reason codes identify and track the specific reasons why direct debit payments are returned. These codes are key to managing rejected payments and improving reconciliation accuracy.
When a CAMT file includes a reversal indicator or return reason code, Continia Banking automatically populates the Return field on the Bank Account Reconciliation page during import.
Return reason codes are created and maintained through the Setup Server. Each code includes a standardized identifier and a detailed description explaining why the payment was rejected. You can view and manage return reason codes from the Banking Import Setup page.
Examples of return reason codes
Common return reason codes include:
- Incorrect account number
- Closed account
- Invalid debtor account number
To view return reason codes
To view return reason codes:
- Search (
) for and select Direct Debit Return Reason Codes. - Alternatively, navigate to the Banking Import Setup page, select Manual Setup, and then choose Direct Debit Return Reason Codes.