Manual application FAQ

• 07/01/2025
• 8 minutes to read

This article provides answers to common questions and issues that you may encounter when manually applying bank statement lines to open ledger entries in Continia Banking. Use this FAQ to diagnose missing entries, discount issues, differences, currency limitations, and validation errors.

Why is my ledger entry not visible on the Apply Ledger Entries page?

Cause: The ledger entry may already be applied, fully closed, filtered out, or disabled in Banking Import Setup.

Solution:

1. Click Show All to remove filters.
2. Check whether Remaining Amount = 0.
3. Review Account Type and Account No. on the bank statement line. The system filters entries based on these fields.
   • For employee entries - the bank account must use LCY.
   • For G/L entries - the bank account must use LCY. You must also enable Match G/L Open Entries in Banking Import Setup and have Continia Finance and the G/L Open Entries module installed.
4. Verify that the entry type is enabled in Banking Import Setup.
5. Check whether the entry has been applied to another reconciliation line or journal line.
6. Confirm that the posting date is on or before the transaction date, or within tolerance days for bank entries.

Why can’t I apply the full amount?

Cause: The applied amount exceeds Remaining Amount or Remaining Amt. Incl. Discount.

Solution:

1. Review Remaining Amount for the maximum allowed value.
2. Review Remaining Amt. Incl. Discount if a payment discount is available.
3. If the entry is partially applied, locate existing applications.
4. Split the bank statement line using a split rule if it covers multiple transactions.
5. Review Remaining Amount after Application to understand the open balance.

Why is the payment discount not being calculated?

Cause: The transaction date is after the discount date, or the applied amount is not the full remaining amount.

Solution:

1. Confirm that Transaction Date is on or before Pmt. Discount Date.
2. Review Pmt. Disc. Tolerance Date and select Accepted Pmt. Disc. Tolerance if applicable.
3. Apply the the full remaining amount. Discounts apply only to full payments.
4. Ensure that Remaining Pmt. Disc. Possible is greater than zero.
5. Verify payment discount tolerance settings in General Ledger Setup.

Why is there still a difference after application?

Cause: The total applied amount does not match the bank statement line amount.

Solution:

1. Review the Difference field in the totals section.
2. Resolve the difference by doing one of the following:
   • Apply additional entries.
   • Adjust the Applied Amount fields.
   • Use payment tolerance (when within tolerance limits).
   • Click Transfer Difference to Journal to post the difference to a specific account.
   • Mark the entry for manual handling if reconciliation is completed outside the system.

Why is the applied amount read‑only?

Cause: The ledger entry has already been applied, or validation rules prevent editing.

Solution:

1. If the entry is already applied:
   • Clear the Applied checkbox.
   • Edit the Applied Amount field.
   • Select Applied again.
2. For “must be positive/negative” errors:
   • Check the sign of the Remaining Amount.
   • Make sure the applied amount has the same sign.
3. For must not be larger than Remaining Amount errors:
   • Reduce the applied amount so it does not exceed the Remaining Amount.
4. For must not be larger than Remaining Amt. Incl. Discount errors:
   • Apply the full discounted amount, or
   • Apply the full non‑discounted amount and forfeit the discount.
5. For payment discount conflict errors:
   • Click Set Remaining Pmt. Disc. Possible to 0 to forfeit the discount, or
   • Reduce your applied amount to take the discount.
6. If the field is disabled:
   • Verify Remaining Amount > 0.
   • Check for page notifications.
   • Close and reopen the page.
   • Ensure you have the required permissions.

Why does the page reload or entries disappear unexpectedly?

Cause: Changing Transaction Date, Account Type, or Account No. forces the page to reload and reapply filters.

Solution:

1. This behavior is expected. The page reloads to match the updated configuration.
2. Complete all pending applications before changing these fields.
3. If you often change these values, apply entries in smaller batches.
4. Click Show All after the reload to view all matching entries.

Why can’t I see employee or G/L entries?

Cause: Employee and G/L entries appear only for LCY bank accounts. G/L entries also require the Finance app and G/L Open Entries module to be installed and activated.

Solution:

1. Verify that the bank account uses Local Currency (LCY).
2. Applying employee or G/L entries to foreign‑currency bank accounts is not supported.
3. For G/L entries, confirm that:
   • Match G/L Open Entries is enabled.
   • Continia Finance is installed.
   • The G/L Open Entries module is installed.
4. As a workaround, apply the statement line to another ledger entry and post the employee or G/L transactions separately.

Why can't I apply entries in different currencies?

Cause: Cross‑currency application may be restricted by setup or policy.

Solution:

1. For customer entries: review Appln. between Currencies in Sales & Receivables Setup.
2. For vendor entries: review Appln. between Currencies in Purchases & Payables Setup.
3. If cross‑currency application is restricted, you can:
   • Update the setup to allow it,
   • Apply entries only in the same currency, or
   • Post currency conversions separately.
4. Review Currency Code and Appln. Currency to identify currency differences.

Related information

Applying ledger entries manually
Manual application examples
Introducing manual application
The Apply Ledger Entries page