Troubleshooting direct communication setup with your bank
If you experience issues when setting up direct communication with your bank, verify that your configuration in Business Central meets the required conditions. The following checks help ensure a valid setup.
Verify HTTPS activation
Make sure HTTPS is activated for all Payment apps under Extensions.
Check the country/region code on the bank card
The bank card (not the bank account card) must contain a Country/Region Code.
- Open the bank card.
- Run a Page Inspection (Ctrl+Alt+F1).
- Confirm that the Country/Region Code field exists and contains a valid value for your bank. If the field is missing, add it to the bank card and enter the appropriate value according to your bank's requirements.
Confirm the username length
The username used for the direct communication setup must contain at least 13 characters.
Verify the main registration number
Check that the Main Reg. No. on the bank card is correct.
Validate the PIN code
Direct communication cannot be completed with an invalid or expired PIN code. If you receive the message “Decryption has failed”, the PIN code is invalid and must be replaced. Request a new PIN code from your bank.
- Request a new PIN code from your bank if the existing one has expired or is no longer valid.
- Enter the new PIN code and try the setup again.