• 17/05/2024
  • 2 minutes to read

Frequently Asked Questions (FAQs)

This is an overview of the most commonly asked questions about Document Output. Select the question to view possible solutions.

Continia Delivery Network
Why am I unable to send OIOUBL Peppol files?
How do I resend an e-doc through the CDN?
My onboarding is complete. Why can I still not send out electronic documents?
Error code gateway error - unhandled error
Can I test sending electronic documents?
Documents
How can I exclude specific document types from being sent?
How do I fix an issue with missing templates or Output Profiles?
Why is the Document Output FactBox grayed out?
Can I use the print service on the demo portal?
How can I check whether my email arrived?
Can I send documents without email?
How do I export and import email templates?
Where can I update many or all of my customers?
How can I be sure that my e-document (Peppol/OIOUBL) arrived?
Why is the Resend button grayed out?
How can I select the GLN when sending XML files to customers?
Why is my pdf locked?
Where can I check the status of my outgoing e-documents and what does each status mean?
Output Profiles
The OIOUBL profile doesn't load automatically, why?
Requirements and availability
Why is my Document Output not activated after I moved NAV to a new server?
Email
System.Net.Mail.SmtpClient.Send failed with an error message
Can I use fonts from external sources in Document Output?
I get a popup window in the email editor saying "CDOa46Editor"